Customer Service

Any original shipping charges incurred at the time of purchase are non-refundable.

Get refunded faster with our easy online returns process. To start, sign into your account and click on Order History to select the order that you would like to return.

Once you have selected your order, click “Request Return” and complete the instructions provided to print your return shipping label. After you have successfully created a return, we will send you an email confirmation with your return tracking information.

You will receive an email once your return has been processed (make sure to check your spam folder). Once processed, please allow 1-3 business days for refunds to be credited back to your original form of payment.

Note: This service is currently available for US customers ONLY, excluding US territories.

Unfortunately, English Factory does not accept exchanges.

We will send you a confirmation email as soon as the return has been processed. Please allow 2-3 business days once the item is received to process the return.

Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account.

You will receive the refund in the same payment method used for the purchase.

English Factory's Returns Policy describes what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.

You can find information about English Factory's Returns Policy by clicking here.

Visit our Registration Page (here) so we can welcome you into the Factory.

To delete your account, please Contact Us.

Subscribe to receive English Factory emails with the latest collection launches, news, and more. You can subscribe by creating and logging into your account or by subscribing from our Newsletter page.

Please Contact Us to be unsubscribed from our mailing list.

English Factory's Privacy Policy describes how we use your personal data collected via shopenglishfactory.com, and by other means (e.g., via social media, cookies, etc.)

You can find information about English Factory's Privacy Policy by clicking here.

Shopping on our site is quick and easy:

1. Choose a category from the top navigation menu or search to explore a specific style.

2. Select your desired item and click 'Add To Cart.' Once you've added all items, it's time to checkout.

3. Sign in to your account or, if you've not yet created one, continue via guest checkout.

Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.

English Factory does not have sales, including black Friday sales and private sales.

Size guides with general recommendations are available on each product page to help determine your best fit – which also provides a reference on which size was worn by the model and the model’s measurements.

If you would like more detailed fitting information please visit the dedicated Size Guide page.

If you need additional assistance please Contact Us.

Our website always reflects our available items. You’ll get an email from our customer care team if an item has been backordered or if there are any other issues with your order.

All shipping charges and fees are not refundable.
For more detail, please review our Shipping Policy.


UNITED STATES

Orders with Ground Shipping can take up to 1-2 business days to be processed and shipped. Expedited orders placed before 11:00 AM PT (2:00 PM ET) will be shipped the same day.

Weekends and holidays are excluded from the standard processing and shipping times, so please account for non-business days when choosing your shipping method.

You will receive an email with tracking information when your order has been shipped.

We ship to the following countries!

North America
Canada, Mexico, United States

South America
Brazil, Chile

Oceania
Australia, New Zealand

Europe
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Switzerland, United Kingdom

Asia
China, Hong Kong SAR, India, Japan, Singapore, South Korea, Taiwan, Thailand

Middle East
Israel, Saudi Arabia, Turkey, United Arab Emirates

For security reasons, certain orders may require signature upon delivery. If you will be unavailable to sign for your package, Contact Us and a Client Advisor will arrange to have your order held at a nearby FedEx location for pickup.

FedEx will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse.

For international shipments, any applicable taxes and duties are billed to the recipient. Once customs officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue to move toward its destination. Please note, there will be additional charges for the recipient.

We accept all major credit cards and debit cards (Visa, MasterCard, American Express, Discover), and PayPal.

We accept one (1) form of payment per order or one (1) form of payment + gift card.

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties.

English Factory is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

Orders placed on Shopenglishfactory.com are subject to applicable state, local and county sales tax. Your order confirmation will reflect an estimated sales tax and order total based on the shipping zip code entered when your order was placed.