Shipping
Order Processing Times
Order processing times are separate from the shipping times at checkout. All orders with Ground Shipping are processed and shipped within 1 to 2 business days. Expedited orders placed before 11:00 AM PT or (2:00 PM ET) will be shipped on the same day.
After receiving your order confirmation email. You will receive another notification email with the tracking information when your order has shipped. Weekends and holidays are excluded from the standard order processing and shipping times. Please account for non-business days when selecting your desired shipping method.
Please note: Due to the high volume of holiday sales, orders may take longer to arrive. We are not responsible for shipping carrier delays or postal service problems that are outside of our control. We will try to minimize any potential delays.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
| Order Value | Shipping Option | Estimated Delivery Time | Price |
|---|---|---|---|
| All | Ground | 3 to 7 business days | $6.99 |
| All | Express | 2 business days | $10.99 |
Local delivery & In-store Pickup
Unfortunately, English Factory does not offer options for local delivery nor in-store pickup.
International Shipping
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
We offer international shipping to the following countries: Australia, Austria, Belgium, Brazil, Canada, Chile, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom.
| Order Value | Shipping Option | Carrier | Price |
| All | Standard | FedEx | $29.99 |
Customs & Duties
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. English Factory is not responsible for these charges if they are applied and are your responsibility as the customer.
Any applicable taxes and duties are billed to the recipient of an international shipment. Once customs officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue to move toward its destination. Please note, there will be an additional charge as the recipient.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@shopenglishfactory.com with your name and order number, and we will look into it for you.
For more detail on your order history or status, please visit your Account Dashboard.
Shipping to P.O. Boxes
- Some carriers have limitations around shipping to P.O. Boxes.
- FedEx SmartPost does not provide 2-Day shipping to P.O. Boxes.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. All shipping charges and fees are not refundable.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@shopenglishfactory.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@shopenglishfactory.com.
For more detail, please review our Returns Policy.